Frequently Asked Questions

Q. How do I book classes?

A. You will need to first register your contact and medical details. We will send you information about how to do this by email. Please contact us.

Q. What should I wear?

A. Clothes should be close fitting and unrestricting rather than baggy so that the instructor can see how you are moving and help you more easily. Bare feet or socks are fine for matwork classes. Socks should be worn in the equipment studio. Please remove dangly or sharp jewellery that may injure you or damage the equipment. Please also note that clothing with zips at the back can cause damage to equipment and may also 'dig in' to your back and should be avoided.

Q. What do I need to bring to class?

A. A small hand towel and drinking water if required. Mats are provided but you are welcome to bring your own.

Q. How long does a class last?

A. One hour unless otherwise stated

Q. Do I have to sign up for a course of classes?

A. If you are unable to commit to a course of class (e.g. you work shifts) then you can use our single class booking facility.

Q. Do you run any classes during school holiday?

A. We run a limited number of single classes (not courses) during school holidays. We also offer private or small group classes in the equipment studio all year round.

Q. When are the half-term holidays?

A. The dates vary and are published on our class times pages.

Q. How do I pay for classes?

A. Payment is by Bank transfer, cheque or cash. We do not accept credit or debit card payments. Payment details will be on your invoice which will be emailed to you when you enrol.

Q. Where can I park my car?

A. Please park in the main large car park and not in the courtyard in front of New Body Barn.

Q. What if I can't attend a class?

A. If you know in advance (up to midnight the day before your class) that you will miss a class (or classes) please notify us by posting the date(s) on the class swap page. This will also notify your instructor. You may be able to find an alternative space on a suitable class at the same level. However, we cannot guarantee an alternative and you may need to check the swap board frequently for new postings. Regular matwork classes are limited to a maximum of 12 people. Reformer classes are limited to a maximum of 4.
If you find you are unable to attend on the day of your class please notify Christine by phone or text to 07833 907839 or email her here: contact us and she will notify other instructors if necessary.

Q What if I miss a class?

A. Unfortunately we are unable to refund missed class. Classes missed cannot be carried over to future terms or applied against private sessions. If you find you are unable to attend on the day of your class it would be helpful if you could please notify Christine by phone or text to 07833 907839 or email her: contact us by email.

Q. How does the class swap system work?

A. First Log in and click on the 'Class Swap' icon. You can then view the list of other posted cancellations to see if any are suitable for you. Before you can book one of these you must first add the class you cannot attend. If there are no suitable classes posted then nothing will listed. You will need to visit the swap page at regular intervals for any updates. We cannot guarantee alternative places will be available. Swaps can only be arranged up until around midnight the day before your class so that the instructor is aware of and can prepare for any changes to the class attendees. The swap facility is a client based self-service system and we are unable to arrange swaps for you.

Q. What classes can I swap onto?

A. In general, any class that is of the same ability level or easier than any classes you have attended in the past. Of course there also has to be a vacancy posted by another client! Here is a 'class compatibilty' table which summarises where swaps are permitted in addition to classes of the same level:

Q. Can I change my class level?

A. Yes. Please discuss this with your instructor who will advise you if an alternative level will be suitable. If your desired class is full then please log in, click the 'classes' icon and then you can join the waiting list by clicking the red cross adjacent to your desired class.

Q. How do I book private Pilates sessions?

A. Contact Christine from our 'contact us' page here.

Q. Is Pilates just for women?

A. Absolutely not! We already have many male clients of all levels. In fact, many top sportsmen incorporate Pilates into their training, e.g., Andy Murray; the New Zealand 'All Blacks' rugby team; the British Olympic Rowing Team.

Q. Can I do Pilates whilst pregnant?

A. Yes. Pilates is very beneficial during pregnancy and helps achieve faster postnatal recovery. We recommend private se